If you want to find out where your order is, the best place to check is via the order tracking page (see instructions below)
Once your order is with the shipping company and you have a tracking number, we only have the same amount of information as you do in regards to it's status.
Please note orders may take up to 10 working days to arrive.
If the shipping company fails to deliver or loses your parcel, we will ship another one to you 100% guaranteed!💕
To track the progress of your order with us, you'll just need 2 things:
1. Your order number. If you search your email inbox for "Polishey" you'll find an order confirmation email that includes your order number.
2. Your email address
Once you have these, click here to go to our tracking page and input them both.
If it's been 10 days and the tracking hasn't made progress at all, please reach out to us.
Hope this helps💕